If you have a service problem, we work with you to locate and eliminate the trouble. FairPoint maintains your outside lines as a part of your basic monthly rate. However, unless you subscribe to WireGuard, you are responsible for the maintenance of your inside wire and jacks. Telephone sets are also your responsibility.

Try these simple tests to determine if the problem is in your phone or in the phone lines. For modular phones, unplug the phone from the outlet and plug in a phone that is working correctly. If the problem appears to go away, it is a problem with your telephone set. If the problem continues, you can test the line by using the Network Interface Device (NID). This is a gray box attached to the outside of your home located where the telephone line enters your premises. If you do not have a NID, contact our repair service at 1611 from a FairPoint service number or (850) 229-7340.

Your NID may vary in appearance from that shown here, but all will have a test jack for each line installed into your home.

900 Blocking Service suppresses the ability to dial 900 number (or numbers with 976, 940 and 550 exchange codes) on your telephone line, preventing the associated charges from being billed to your number. The initial blocking and unblocking request is offered by FairPoint free of charge. We also offer an International Call Block Service free of charge to prevent calls from being made to other countries from your line.

In order to eliminate the possibility of unwanted changes being made to your account, only authorized parties may make changes to your phone service and features.

A PIC Freeze prevents anyone except you from changing your long distance carrier. This prevents "Slamming," the changing of a long distance carrier by someone other than you.

Contact Customer Service at 1-800-400-5568 and ask for a collect block to be placed on your line.

Call Trace is an advanced feature available from the phone company. It allows you to automatically trace the originating number of an obscene, threatening or harassing call. After receiving such a call, you simply dial *57 to have the party's phone number made available to FairPoint. After you have traced the call, contact your local law enforcement agency if you want the call to be investigated further. FairPoint can only provide trace information to a law enforcement agency.

Instructions for all of the Calling Features we offer can be found on this site or by contacting Customer Service at 1-800-400-5568.

Sign up for Restricted Line Service w/ PIN. Toll calls require your personal PIN to be entered before the call will be completed.

Lifeline allows substantial discounts on telephone service to be offered to households who qualify under the following criteria. Your income is at or below 135% of the U.S. Census Bureau Poverty Level Guidelines, and you are on one of the following Department of Public Welfare programs: Food Stamps, Medicaid, Federal Public Housing Assistance, Low Income Home Energy Assistance, Temporary Assistance for Needy Families (TANF), General Assistance (GA) or Supplemental Security Income (SSI), and no one claims you as a dependent on their federal income tax, unless you are 60 or older. For more information contact Customer Service at 1-800-400-5568.

Simply call Customer Service at 1-800-400-5568 and let us know which long distance carrier you want to switch to. If you decide to change your long distance carrier, Florida customers will be charged a $5.00 PIC fee to change one PIC, or $7.50 to change them both. Alabama customers will be charged $5.00 for each PIC change. These fees will be applied to your regular monthly billing statement. Customer must also contact the carrier directly.

Stop by our office and we'll provide you with an additional directory at no charge or call Customer Service at 1-800-400-5568.

We make every effort to prevent errors or omissions in the directories. If, however, a listing is incorrect or omitted from the directory, please contact Customer Service at 1-800-400-5568. We will do everything possible to correct a mistake in a listing before publication of the next telephone book.

Just call Customer Service at 1-800-400-5568 and let us know. We will make sure that your phone number is not published and is not available through Directory Assistance.

Call Before You Dig
Florida homeowners must call (800) 432-4770 two full business days before digging in any easement, right of way, or permitted use area. Alabama homeowners must call (800) 292-8525. Contractors are required to call in every job that involves digging or disturbing the earth's surface. Utility companies have two full business days to locate and mark the approximate location of those buried utility lines. (Day one begins at midnight the next business day.) Refrain from digging until the two full business days expires or all utilities on your locate ticket have responded. You can easily find out when the color-coded locate marks have been placed whether the site is clear of a particular utility or if the locate has been delayed by calling (800) 852-8057 and entering your locate ticket number. Prefer the Internet? Visit www.callsunshine.com and click on the "Positive Response" link.

Florida Customers
The Telephone Solicitation Act provides that customers may register to a "No Sales Solicitation" list published by the Florida Department of Agriculture and Consumer Services. With certain exemptions, telemarketers are prohibited from placing a sales solicitation call to any number that appears on the Division's list or any unlisted or unpublished telephone number.

For information, please contact:
Division of Consumer Services
Mayo Building, 2nd Floor
Tallahassee, FL 32399-0800
Or call: 1-800-435-7352

Note: There is an initial fee of $10.00 for the first year of this service.

Georgia Customers
Georgia residential customers who want to avoid calls from telephone solicitors can register with the Georgia Public Service Commission to be placed on the "Georgia Do Not Call List." With certain limitations, solicitors are prohibited from placing calls to any number that appears on this list. Business numbers may be included on the list. The Governor's Office of Consumer Affairs is responsible for enforcing this law.

For information, please contact:
Governor's Office of Consumer Affairs
1-404-657-7544 or
Toll Free 1-800-805-7544

Note: Numbers can be listed for up to two years by paying a $5.00 per telephone number fee.