DSL stands for Digital Subscriber Line. This line application provides high-speed Internet access and data transmissions over your existing phone line. This new technology helps expand the power of your existing line to bring you a faster, dedicated link to the Internet.

DSL is for Residential and Business customers. We have several services and equipment options to connect either the single user at home or the multi-line business user. Inquire with our Customer Service Representatives for more details at 1-800-772-7288.

FairPoint DSL can support download speeds from 128K to 1.5M. Call for more information on what speed is right for you.

No. DSL does not "dial-up" to the Internet. Once your DSL service is installed on your telephone line, the DSL modem provides you with a constant connection to the Internet, eliminating the "dial-up" process. The connection is made between your computer and the DSL modem, and by clicking on your browser, you have an instant connection to the Internet. The slow, busy sound of your old modem is a thing of the past. You are now surfing with style.

DSL saves time with fast speeds and saves money by eliminating the need for a second phone line. With the dedicated service of DSL, you will never get a busy signal trying to get on the Internet. With a click of the mouse, you are instantly connected. DSL eliminated the problem of logging off the Internet just to use the telephone. You now have the ability to use the phone at the same time. DSL works at the same time as a voice call.

Cable modems offer services over a shared cable. Tens and possibly hundreds of users may be connected to this local cable line. The more users on the network, the more your speed is compromised. With DSL technology, you have dedicated service over an existing telephone line. DSL ensures that you don't have to share your access connection with others, so your speed is never compromised due to other DSL users.

No. DSL technology allows simultaneous analog voice and DSL data transmissions over the same wires. You can still use your phone as you do now. DSL is simply an additional feature on your line.

No. The DSL modem is designed so that your normal telephone service will operate even if the modem is unplugged or otherwise disabled.

For IBM-compatible PCs:

• Pentium or better
• Windows 2000, XP or higher
• 32MB RAM
• 30MB hard drive space
• Microsoft Internet Explorer 4.0 or better or Netscape 4.0 or better
• An installed Ethernet (NIC) cardt

For Apple Macintosh Computers:

• PowerMac 166MHz or better
• System 8.6 or better
• 32MB RAM
• Microsoft Internet Explorer 4.0 or better or Netscape 4.0 or better
• An installed Ethernet (NIC) card

Yes. You can have all the PCs in your home connected. Call for pricing on installation of a wireless network for your home or business.

Please be sure to contact Technical Support at 1-866-638-9696 before making changes, upgrading, or adding equipment or sofware to your computer equipped with DSL. By providing the Help Desk with information about any equipment or software change, we can quickly identify whether your current DSL modem will be compatible with your new equipment. FairPoint cannot be responsible for ensuring that your modem works properly in the following instances:

In any of the instances, FairPoint will try to troubleshoot your problem over the phone, free of charge. However, if the problem cannot be resolved and a technician must visit your home or business, you will be charged at a rate of $65.00 per hour.

This service is available to customers within 18,000 feet or approximately three miles of their service central office. Inquire with our Customer Service Representatives to see if you qualify.

Click here to see the areas we currently serve. If your home or business falls within one of these areas, give us a call at 811. One of our Customer Service Representatives will loop-qualify your location.